Communication in healthcare

Department of Primary Health Care and General Practice of Family Medicine

Developer and responsible for implementation of discipline – Assoc. prof. Iryna Borovyk

Modern world medical practice proves that the success of treatment and prevention is not fully ensured only by the professional, medical level of training of the future specialist. An important component in achieving a positive result in the diagnosis and treatment process is communication skills. The ability to listen, to identify the most important, to allow the patient to participate in the search for a clinical solution, to show respect and sensitivity to needs and problems of the patient are very often determining of the level of quality and positive results of the medical practice. In Western Europe and North America, the level of communication skills of a health care professional is taken into account when assessing practical skills acquired during university studies and after receiving a diploma in objective structured clinical examination (OSCE).
The educational material will allow you to learn how to effectively counsel the patient, use open questions, reflexively listening, use motivational counseling to motivate patients to change their lifestyle (stop smoking, start working on excess weight, control blood pressure, glucose and cholesterol). The program envisages mastering algorithms of professional communication of the doctor in certain clinical situations:
How to report bad news? (SPIKES protocol)
How to prescribe treatment?
What to do with strong emotions from the patient?
Explanation of vaccination, inhalation techniques, etc.
So, studying of the discipline “Communication in healthcare”; can increase the communication skils level of the medical students, can help to be more effective in future practical work, can help to develop a positive image, can allow to be more competitive among your colleagues.