Department of Higher Education Pedagogy and Social Sciences

Responsible for implementation – prof. Melnychuk I.M.

Knowledge and practical skills of “conflict resolution”, productive conflict resolution and conflict management are needed by leaders, political and trade union leaders, social workers, managers to promote understanding and conflict prevention; it will help change everyone and create a mindset of colleagues, subordinates and relatives, focused not on confrontation and struggle, but on understanding, mutual assistance, cooperation and joint problem solving. Discipline”Conflictology” covers not only the main issues of the course, but also contemporary issues of a problematic nature for the
prediction and resolution of conflicts by practicing psychologists, social workers, managers and employees, heads of collectives and owners of enterprises, institutions, organizations, ordinary citizens. To have a deep and creative mastery of discipline and to identify contemporary problems in the prevention and resolution of conflicts, it is necessary to have a basic knowledge of conflictology and psychology of conflicts.
Discipline “Conflictology”, based on basic knowledge of psychology, pedagogy and conflictology, studies the contemporary problems of regulation of
social relations.
The subject of the course. The theory and practice of conflict resolution is a necessary component of social culture in business, public life and personal
Purpose of the course: studying the course “Conflictology” – to acquire basic knowledge on topical issues of conflictology and building productive human relationships, to develop the skills and skills of conflict resolution in business and professional spheres, international relations, private life. In order to achieve peace in the world, it is first and foremost necessary to learn how to resolve conflicts in private life and in the community.
Course topics:
1. Introduction to conflictology. The subject and object of contemporary conflictology. The tasks of conflictology. Contemporary concept of conflict. Methods of studying conflicts.
2. Methodology for studying conflicts. The evolution of views on conflict. Methodology for the study of conflict interaction. Sociological and psychological views on the nature of conflict.
3. The essence of the conflict. Conflict Classification. Positive Conflict Functions. Negative Conflict Functions. Constructive conflict.
4. Structural elements of conflict. Causes of conflict. Objects of conflict. Conflict situations. Subjects of conflict. Conflicts and incident
5. Dynamics of conflict. Phases of conflict development. Scheme of conflict analysis. Types of conflict resolution. Objective-level conflict resolution.
6. Interpersonal conflicts. Causes and forms of interpersonal conflict. Areas of interpersonal conflict. A. Adler’s individual psychology and conflict. Personal prerequisites for interpersonal conflict. The typology of conflict personalities. Conflict Communication .
7. Psychological mechanisms of conflict. Conflict Communication. Structural analysis of personality by E. Bern and conflicts. Behavioral characteristics of major transactions. Transactional Analysis Algorithm. Parental programming and conflict.
8. Intra-personal conflicts. Basic psychological concepts of intrapersonal conflict.

9. Development of interpersonal relationships in conflict. Dynamics of relationships in interpersonal conflict. Pragmatic breaches of conflict
relations. Legitimate breaches in conflict. Communicative Violations in Conflict
10. Conflict management technologies. Organization of conflict management. Conflict forecasting. Conflict prevention. Conflict management.
11. Rationally-Inuit Conflict Management Technique.
12. Negotiations on conflict resolution. Contents of the preparation for the negotiation process.